Returns & Exchanges
How can I return my order?
If you've changed your mind, you can request a return within 14 days of receiving your order. Items must be returned unworn, undamaged and, where possible, in their original packaging. Please contact us before sending your return so we can provide the correct instructions.
How long does it take to process my return?
Once we receive your return, we'll inspect the item and aim to process your refund within 3–5 working days. We'll keep you updated by email throughout the process.
How do I know you've received my return?
If you've used a tracked delivery service, you can follow your parcel using the tracking number. We'll also email you once your return has been received and processed.
My jewellery is faulty
If you believe your jewellery has developed a manufacturing fault, please contact us as soon as possible with your order number and clear photographs. We'll assess your claim in line with our Warranty Policy.
Can you repair my jewellery?
We do not currently offer a general repair or resizing service. However, if your jewellery develops a genuine manufacturing fault within the warranty period, we will assess the item and, where appropriate, offer a repair, replacement or refund in line with our Warranty Policy.
Can I return personalised jewellery?
Personalised, customised and made-to-order jewellery cannot be returned unless it is faulty.
Can I return earrings?
For hygiene reasons, pierced earrings cannot be returned unless they are faulty.
Returning a gift
If you've received a jewellery item as a gift and would like to discuss a return, please get in touch. We'll be happy to explain the available options.
Do you offer a warranty?
Yes. Every jewellery purchase from Bling Base is covered by our 1-year warranty against genuine manufacturing and material defects.
Our Warranty Policy explains exactly what's covered, what's not covered and how to make a claim.
