Shipping policy

Last updated: 6 August 2026

This Shipping & Delivery Policy explains where we deliver, how orders are processed and what to do if there is a problem with your delivery.

This policy applies to orders placed directly through Bling Base, operated by BEJU BE YOU LTD.

Delivery Area

We currently deliver throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland.

We do not currently offer international delivery.

Order Processing

Orders are normally prepared and dispatched within 1–2 working days.

Working days are Monday to Friday, excluding UK bank holidays.

Orders placed after 2:00 pm, at weekends or on bank holidays will begin processing on the next working day.

Processing may take slightly longer during busy periods, promotional events or public holidays. We will contact you if there is a significant delay in preparing your order.

Delivery Charges

Available delivery options and charges are shown at checkout before you complete your order.

Orders with a qualifying value of £75 or more receive free standard UK delivery. Discounts applied to an order may affect whether it qualifies for free delivery.

Delivery Services and Tracking

All orders are sent using a tracked delivery service.

Once your order has been dispatched, we will send you a dispatch confirmation containing your tracking information.

High-value orders may be sent using an enhanced tracked, insured or signature service at no additional cost to the customer.

Please allow time for the tracking information to become active after dispatch.

Estimated Delivery Times

The estimated delivery time for each available service will be shown at checkout.

Delivery estimates begin from the date your order is dispatched, not from the date the order is placed.

Estimated delivery dates are provided as guidance and are not guaranteed unless we have expressly agreed a specific delivery date with you.

Delivery to Northern Ireland, remote areas, islands and some UK postcodes may take slightly longer.

Delivery Delays

Occasional delays may occur because of severe weather, transport disruption, postal-service delays, public holidays or other circumstances outside our reasonable control.

If your parcel is delayed, please check the tracking information first and then contact us if you need assistance. We will investigate the delivery with the carrier where appropriate.

Unless a different delivery period has been agreed, orders must be delivered within 30 days. If we cannot deliver within the agreed period, your legal rights regarding delayed delivery and cancellation will not be affected.

Our Responsibility During Delivery

Your order remains our responsibility until it has been delivered into your physical possession or to a person or location that you have specifically authorised to receive it.

If you ask the delivery provider to leave the parcel in a nominated safe place, with a particular neighbour or at another chosen location, delivery may be treated as completed when the parcel is delivered according to those instructions.

If a parcel is lost or damaged before it has been properly delivered, please contact us. We will deal with the delivery provider and arrange an appropriate solution.

Tracking Shows Delivered, but the Parcel Is Missing

If the tracking information shows that your parcel has been delivered but you cannot find it, please:

  1. Check the delivery photograph or tracking details.
  2. Check any nominated safe place.
  3. Ask members of your household.
  4. Check with the neighbour you authorised to receive it.
  5. Contact us as soon as possible if the parcel remains missing.

We will investigate the delivery with the carrier. Please do not feel that you must resolve the matter directly with the delivery provider yourself.

We may ask you to confirm relevant information to help us complete the investigation.

Incorrect or Incomplete Delivery Addresses

You are responsible for checking that your delivery address is complete and correct before submitting your order.

Please contact us immediately if you notice an error. If the order has not yet been dispatched, we will try to update the address, but we cannot guarantee that changes will be possible.

If a parcel is returned to us because the address supplied was incorrect or incomplete, we may ask you to pay a reasonable additional delivery charge before the order is sent again.

We are not responsible for delays caused by incorrect or incomplete information provided when the order was placed. This does not affect your rights where the delivery problem was caused by us or the delivery provider.

Missed or Refused Deliveries

If nobody is available to receive the parcel, the delivery provider may:

  • Leave it in an authorised safe place.
  • Deliver it to an authorised neighbour.
  • Take it to a local collection point.
  • Attempt delivery again.
  • Return it to us if it is not collected.

Please follow the carrier’s tracking information and collection instructions.

If an order is returned to us because delivery was refused or it was not collected, we will contact you. We may ask you to pay a reasonable additional delivery charge if you would like the order sent again.

Any cancellation or refund will be handled in accordance with our Refund Policy and your statutory rights.

Damaged Parcels or Incorrect Items

If your parcel arrives damaged, opened or contains an incorrect item, please contact us as soon as reasonably possible.

Please include:

  • Your order number.
  • A description of the problem.
  • Clear photographs of the parcel, packaging, delivery label and jewellery.

Please keep the packaging until we have reviewed the issue, as it may be required for the delivery investigation.

Reporting visible damage promptly helps us investigate the issue, but it does not remove or shorten your statutory consumer rights.

Changes to an Order

Please contact us as quickly as possible if you need to change or cancel an order.

We will try to help, but we cannot guarantee that changes or cancellations will be possible after an order has entered processing or has been dispatched.

Once an order has been dispatched, it may need to be returned in accordance with our Refund Policy.

Contact Us

For questions about your order or delivery, please contact:

Email: info@blingbase.co.uk

Please include your order number so we can assist you more quickly.

Your Consumer Rights

Nothing in this Shipping & Delivery Policy affects your statutory consumer rights under applicable UK consumer protection law.