Warranty Policy | 1-Year Jewellery Warranty

Warranty

At Bling Base, we want you to enjoy your jewellery with confidence. Every piece is carefully selected, and we stand behind its quality.

All jewellery purchased from Bling Base is covered by our 1-year warranty against significant manufacturing and material defects from the date of purchase.

Our warranty is designed to protect you if something is wrong with the way your jewellery was made. It does not cover accidental damage, normal wear and tear or damage caused by improper use or care.

What our warranty covers

Our warranty covers faults that are confirmed to have resulted from a genuine manufacturing or material defect during normal and careful use.

Examples may include:

A soldered joint separating because it was not properly formed during manufacture.
A ring band, earring post, bangle or another fixed metal component separating at its original joining point without being bent, pulled or subjected to impact.
A crystal becoming detached because the original adhesive bond failed, where there are no signs of dropping, impact, bending, crushing, water damage or misuse.
A clasp or fastening that stops functioning because of an internal manufacturing defect rather than being pulled, twisted or caught.
A significant defect in the workmanship or materials that affects the normal use of the jewellery.

Every warranty claim is individually assessed by our team.

What our warranty does not cover

Our warranty does not cover damage caused by accidents, everyday wear or improper care.

This includes, but is not limited to:

Jewellery that has been dropped, knocked, crushed, stepped on or subjected to impact.
Rings, bracelets or earrings that have been bent, twisted or forced out of shape.
Broken chains or damaged fastenings caused by pulling, snagging or catching.
Crystals that become loose or detached following impact, pressure or accidental damage.
Scratches, dents, chips or other cosmetic wear from normal use.
Tarnishing or natural ageing of sterling silver.
Wear of gold plating or other surface finishes over time.
Damage caused by water, perfumes, cosmetics, lotions, cleaning products or other chemicals.
Damage caused by unsuitable storage or by wearing jewellery while sleeping, showering, swimming, exercising or carrying out physical work.
Loss of jewellery or loss of individual components.
Damage resulting from alterations, repairs or modifications carried out by anyone other than Bling Base.

In simple terms: if your jewellery develops a fault because there was something wrong with the way it was originally made, we'll put it right. If it has been damaged through impact, force, an accident, everyday wear or improper care, it is not covered by our warranty.

How to make a warranty claim

Please email info@blingbase.co.uk and include:

Your order number.
A brief description of the issue.
Clear photographs showing the fault.

Proof of purchase is required for all warranty claims.

Once we receive your claim, we'll assess the jewellery and aim to respond within 3–5 working days.

If your claim is approved, we will, where appropriate, repair the item, replace it with the same or an equivalent product, or offer a refund where a repair or replacement is not possible.

Changed your mind?

Our 1-year warranty is separate from our Returns & Refund Policy.

If you've changed your mind about your purchase, you can request a return within 14 days of receiving your order, provided the jewellery is returned unworn, undamaged and, where possible, in its original packaging.

Pierced earrings cannot be returned for hygiene reasons unless they are faulty.

Customised, personalised and made-to-order items cannot be returned unless they are faulty.

For full details, please see our Returns & Refund Policy.

Jewellery Care

Our jewellery is designed to be worn and enjoyed for many years. To help keep it looking its best, please follow our Jewellery Care guidance.

Although our jewellery is made to a high standard, it is not heavy-duty jewellery and should always be worn with care. Avoid unnecessary force, impacts, bending, water exposure and contact with perfumes, lotions or other chemicals, as these may affect both the appearance and longevity of your jewellery.