Refund policy

If you've changed your mind about your purchase, we're here to help. This policy explains when you can return an item, how to request a return and how refunds are processed.

This policy applies to purchases made directly from Bling Base and is provided in addition to your statutory consumer rights.

Your Right to Return



If you change your mind, you must tell us that you wish to cancel your order within 14 days of receiving it. Once you have contacted us and received the return instructions, please send the item back without unnecessary delay and no later than 14 days after the date you notified us of your decision to cancel. Please do not send anything back before receiving our return instructions. We may withhold your refund until we have received the returned item or you provide evidence that it has been sent.

To be eligible for a refund, your jewellery should be:

  • Unworn and undamaged.
  • Returned, where possible, in its original packaging.
  • Returned in a condition suitable for resale.

You may inspect your jewellery as you would in a shop. However, if an item has been worn, damaged or handled beyond what is necessary to assess it, we may reduce the refund to reflect any loss in value.

Items That Cannot Be Returned

For hygiene reasons, pierced earrings cannot be returned unless they are faulty.

Personalised, customised and made-to-order jewellery cannot be returned unless they are faulty.

How to Request a Return

  1. Email info@blingbase.co.uk within 14 days of receiving your order.
  2. Include your order number and the reason for your return.
  3. We'll review your request and send you the return instructions.
  4. Package the jewellery securely and return it using a tracked postal service.

Please do not return your jewellery until you've received our return instructions. This helps us process your return as quickly as possible.

Refunds

Once your return has been received and inspected, we'll notify you by email.

If your return is approved, your refund will be issued to your original payment method.

Refunds are normally processed within 3–5 working days after we've received and inspected the returned item.

For an eligible change-of-mind cancellation, we will refund the product price and the cost of our least expensive standard delivery option. Any extra amount paid for faster or premium delivery is not refundable.

Want a Different Item?

We don't currently offer direct exchanges.

If you'd like a different item, simply return your original purchase (provided it meets the return conditions above) and place a new order through our website.

Faulty, Damaged or Incorrect on Arrival

If your order arrives damaged, incorrect or appears faulty, please contact us as soon as possible, ideally within 48 hours. Reporting the issue promptly helps us investigate it, but this does not remove or shorten your statutory consumer rights.

Please include your order number together with clear photographs showing the issue.

We'll assess the problem and, where appropriate, arrange a replacement, repair or refund.

If a manufacturing fault develops after you've received your jewellery, please refer to our separate Warranty.

Need Help?

If you have any questions about returning your order, please contact us before sending anything back.

Email: info@blingbase.co.uk

Your Consumer Rights

Nothing in this Returns & Refund Policy affects your statutory consumer rights under applicable UK consumer protection legislation.